Here are positif comments from Customer Satisfication Reviews
- USAA is a great company to deal with.
- They repond to their customers and settle claims quickly.
- Information and quotes on the policy were professionally handled.
- In general, they provide the best value product by far, particularly when it comes to car, renters, and home insurance.
- I just changed to this company in the last 3 weeks. Their customer service people were great on the phone signing me up. Business is conducted on the internet and it is easy to use.
- Fast in responding to your needs.
- Excellent customer service, reasonable if not cheap rates, and a great insurer.
- They go above and beyond in every aspect you would want and need with auto insurance.
- Very reliable.
- They really do work with you and are patient when you have questions. They help ease all your anxiety when it comes to choosing insurance.
- They are full service. Customer services is top notch. Wait times on the phone are not long, either.
- They do better than others.
- Reliable, always helpful.
- Although some companies may have lower rates (occasionally), I don't think there's a better insurance company out there.
- Most of the time they are every helpful.
- Best prices, best customer service, very people oriented.
- Good rates.
- They are easy to do business with.
- Rates have been reasonable and have gotten discounts for various reasons.
- The best insurance experience I ever had.
Customers of USAA originally decided to purchase from the company for these reasons:
- 0% Saw a commercial.
- 35% The insurer's reputation.
- 18% Ther insurer offered the best price.
- 14% The insurer was recommended by a friend.
- 14% Was the company their parents had
- 19% Other reason.
About USAA : USAA began as the United States Army Automobile Association in 1922 when 25 U.S. Army officers joined together to insure one another’s automobiles. They took the step because no one else would offer them insurance. They elected William Garrison their first president and hired Harold Dunton as general manager -- their first employee.
Two years later the name was changed to United Service Automobile Association to reflect its opening membership to officers of all military services.
In 1934, Stuart Gwyn becomes the first woman on USAA's management team.
By 1936, 14 years after its founding, 60 percent of all eligible U.S. military officers were members.
In the 1950s, USAA began writing policies in Europe, which allowed its membership to grow rapidly.
In 1995, the board of directors voted to extend eligibility to enlisted servicemen and women.
In 2008, eligibility requirements were expanded yet again to include military retirees and widows or widowers of military personnel killed in action. Their spouses and children also were made eligible.
Military members and veterans who have been honorably discharged can pass down their membership to the next generation.
USAA is headquartered in San Antonio, Texas. When company headquarters opened in 1976, it featured its first fitness center for employees and a company store.
USAA is a pioneer in the concept of direct marketing. Most of its business is conducted over the telephone or Internet using employees instead of agents.
It is licensed to sell automobile insurance in all states, Washington, D.C., Guam, Puerto Rico and the U.S. Virgin Islands.
USAA offers safe-driver and good student discounts as well as an accident forgiveness program for good drivers. Discounts and programs vary by location.
In addition to personal automobiles, USAA offers coverage for aviation vehicles, boats/jet skis, motorcycles and scooters, motor homes, collector vehicles and antique automobiles, business and commercial cars, and for automobile use as a Mexico tourist and along U.S. borders. It also offers other insurance products.
Ref: http://www.insure.com/best-car-insurance-companies/
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